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Return Policy for BabyChakra
At Babychakra, our aim is to provide 100% satisfaction to our customers. If for any reason you are not satisfied with the product, we are here to help. Following are the details of the return policy that is applicable for all the items sold on Babychakra:
| Products | Brands | Return Policy |
|---|---|---|
| Clothes and Footwear | - | 15 Days from Delivery Date (Apparels will undergo QC by sellers to share their replacement or return decisions) |
| Other Products Except Products Mentioned Below | - | 7 Days from Delivery Date |
| Baby Diapers | - | No Returns Accepted |
| Baby Wipes | - | No Returns Accepted |
| Cloth Diapers/Nappies | - | No Returns Accepted |
| Diaper Rash Cream | - | No Returns Accepted |
| Bottles and Accessories | - | No Returns Accepted |
| Breast Feeding | - | No Returns Accepted |
| Formula and Supplements | - | No Returns Accepted |
| Maternity Accessories | - | No Returns Accepted |
| Grooming | - | No Returns Accepted |
| Soaps, Shampoos and Body Wash | - | No Returns Accepted |
| Lotions, Oils and Powders Oral Care | - | No Returns Accepted |
| Health and Baby Care | - | No Returns Accepted |
| Baby Pacifiers | - | No Returns Accepted |
| Medicine and Thermometers | - | No Returns Accepted |
| Cleaners and Detergents | - | No Returns Accepted |
| Mosquito Repellents and Care | - | No Returns Accepted |
| Teethers and Soothers | - | No Returns Accepted |
| Inner Wear and Thermals | - | No Returns Accepted |
| Maternity Lingerie | - | No Returns Accepted |
| Maternity Personal Care | - | No Returns Accepted |
| Make Up and Cosmetics | - | No Returns Accepted |
| Food Products | - | No Returns Accepted |
| Gift Certificate | - | No Returns Accepted |
| Customized products (Including seasonal products) | - | No Returns Accepted |
Please return your purchase in its original packaging with all the parts and freebies with your original receipt for a refund. Please make sure that the product(s) are properly packed when you are returning it.
If any or all the products that were originally part of an order placed using a coupon or offer are returned, then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund. If the product(s) returned are part of any free offer such as Buy 2 get 1 free or Buy 1 get 1 free, all the products related to the offer have to be returned, as they have been purchased as part of a group offer. All Products ordered from the Website and successfully delivered to the User by the respective Seller may be returned to the Seller in accordance with the terms contained in the respective Seller policy.
However no Products will be accepted by the Seller if (a) the Products have been damaged by the User (b) if there is a change in the quality, quantity or other characteristics of the Product (c) if as per the Seller the product returned is not the Product that was delivered (d) any other circumstances that the Website and/or the Seller may notify or deem appropriate from time to time.
In case of returns:
1. Return/size exchange should be initiated within 15 days of order delivery.
2. The tags on the product should be intact.
3. The product should be unwashed, unused and in an undamaged condition.
4. The item needs to be returned along with the original packaging.
5. Return/Replacement requests will be fulfilled only once for every order. This goes with an exception if Damaged goods are received on return requests : where returns will be arranged again. This is in an attempt to ensure that we control misuse of return policies.
6. All replacement and exchange costs will be born by the seller or logistics partner, depending on case-by-case basis.
7. Post seller QC of the return shipment, complete or partial refund will be communicated to the customers within 7 days of reverse pick-up.
8. When applicable, return pick ups will be managed in 7-10 business day.s after query is raised and agreed upon
9. When applicable, refunds will be credited within 15-20 business days.
RETURNS PROCESS
The customer must call the babychakra support team at 022-48914748 or email at hello@babychakra.com to inform about the issues and get the return process initiated. During the communication, it is mandatory to specify the Order number and the email id which is used to place the order.
CANCELLATION
To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, Babychakra.com reserves the absolute right to cancel all past, pending and future orders without any liability. Babychakra.com also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on Website and stock unavailability. We may also require additional verifications or information before accepting any order. We may contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your account. Any promotional voucher used for the cancelled orders may not be refunded. Further, in case of suspicious transactions, Babychakra.com reserves the right to inform law enforcement officials and provide them with all transaction details that may be requested for investigation of any illegal activity.
The User may be considered fraudulent if inter alia any of the following scenarios are met:
1. Users doesn't reply to the payment verification mail sent by Babychakra
2. Users fails to produce adequate documents during the payment details verification
3. Misuse of another Users's phone/email
4. Users uses invalid email and phone no.
5. Overuse of a voucher code
6. Use of a special voucher not tagged to the email ID used.
7. Users returns the wrong product
8. Users refuses to pay for an order
9. Users is involved in the snatch and run for any order
The User may be considered loss to business if any of the following scenarios are met:
1. User with a very high return rate
2. Invalid/Incomplete address cases
3. Repeated request for monetary compensation for petty issues
Account for the Users falling in fraudulent or loss to business category may be blocked. Any credits earned through loyalty or referral program will be forfeited in such case. Babychakra.com may cancel any orders that classify as 'Bulk Order' under certain criteria at any stage of the product delivery. An order can be classified as 'Bulk Order' if it meets with the below mentioned criteria, and any additional criteria as defined by Babychakra.com:
1. Products ordered are not for self-consumption but for commercial resale
2. Multiple orders placed for same product at the same address, depending on the product category
3. Bulk quantity of the same product ordered
4. Invalid address given in order details
5. Any malpractice used to place the order
Any promotional voucher used for placing the 'Bulk Order' may not be refunded If a User raises a complaint for partial item/partial order:
1. The Users is supposed to claim for pilferage within 48 hours of delivery failing which the claim will not be entertained.
2. An Email will be sent seeking/providing following information:
- Short description of the case (A few questions will be asked to help us understand the scenario).
- The snapshots of the packet and other box(If any)(Try to cover the sides which look tampered/damaged as per the Users)
- The refund for prepaid orders will be done after investigation
3. The Users may not be liable for a refund if he/she falls in any of the scenarios stated below:
- Users fails to provide adequate information about the case
- Users fails to provide snapshots of the packet and box(if any)
- If an opened delivery was received, pilferage claims must be made the same day
- Users must not dispose the packaging for 3-4 days post-delivery. We might need to pick-up your packaging for investigation at our end.
SHIPPING & RETURN POLICIES
1. BabyChakra works on drop-ship marketplace model and does not hold any inventory
2. All orders are handled and fulfilled by associated logistic vendor partners
3. Each zone and location will have different delivery times
4. Order status will be shared with customers individually over emails
5. Regular communication on order update will be communicated over SMS by logistics vendor
6. For any queries, customers can reach at 022-48914748 or write to us on hello@babychakra.com